A severely handicapped woman has blasted the disabled access at a bank after being forced to make a transaction in the street.
Marian Keogh, of Harrow Road, Wembley, cannot get into HSBC, in Wembley High Road, because it has no ramps suitable for people in wheelchairs or scooters.
Bank staff are forced to come out into the busy road to collect cheques and cash from the 53-year-old, making her a possible target for criminals.
"I have complained and complained because they are flouting disability laws," said Miss Keogh.
"The bank is totally ignoring people like me and it is disgraceful."
Miss Keogh has been using the bank for the last three years.
"There are two big steps at the front of the bank and I can't get my scooter up it," she said.
"Everytime I go there I have to call the staff out on to the street and do my banking there."
There are two other HSBC branches in the area, but Miss Keogh said the Wembley High Road bank is only two minutes from her house.
She added: "I try to be as independent as possible but it is stopping me. The bank's attitude is stinking."
HSBC said it was aware of the situation but claims Brent Council refused planning permission for a ramp.
The council says HSBC did not in fact apply to build a ramp, but rather made a 'building regulations request' to install some sort of disabled access.
Permission was granted in 2000 but no work took place.