ANGRY motorists and bus passengers say works to improve Greenford town centre have caused so much congestion they have been forced to abandon their plans to travel through the area.
They argue that parking bays along Ruislip Road, near the junction with Oldfield Lane South, has narrowed the road and caused a bottleneck.
Oriana Jones, chairwoman of the Grand Union Village Residents' Association said since the work started in summer 2008, her journey time form her home in Broadmead Road to Ealing has doubled.
The property and customer relations manager said: "It's always been a problem, but now it's worse than ever.
"Recently, I was driving through the broadway and it took me 20 minutes just to go 250 yards. It's diabolical.
"It's a common complaint, I used to drive to Ealing Broadway to catch the Tube in zone three because it's cheaper
than travelling from Northolt, but now it's not worth it and I've given up working in the city.
"I don't shop in Ealing now because it's quicker to drive to Uxbridge. It's ridiculous."
John Hopkins, chairman of the Rectory Park Residents' Association agreed, saying an opportunity to add an extra lane in the works had been missed.
He said: "The congestion is worse. There was an idea about putting an extra left-hand lane for buses, which might've helped but they haven't done that either."
But council leader Jason Stacey said tests showed an extra bus lane would cause more congestion rather than ease the problem and pointed out the new parking bays only took up pavement space.
He said the £5.1million Good for Greenford scheme has had no impact on the width of the road.
He added: "There has always been a problem with congestion in the area and there is no evidence Good for Greenford has made it worse.
"The work is not finished. We're planning to signalise the crossing at the junction of Oldfield Lane South and Broadway, but we have to wait for Transport for London for this. It should improve traffic flow and we will monitor it after it's up and running.
"Also, we are planning to allow a right turn for buses at the Greenford Road-Ruislip Road junction, so they can go towards Ealing and take some of them out of the Otter Road-Windmill Lane loop, easing congestion on the broadway."
Labour leader Julian Bell said: "Good for Greenford provided a golden opportunity to tackle congestion in the town centre, but sadly this has been missed.
"Greenford is a traffic bottleneck and journey times to and through Greenford at peak times, especially, have increased."