Sheltered housing residents are missing their live-in scheme managers, a survey has revealed.
As managers are phased out as they retire or leave, the GMB union conducted a survey which found that three-quarters of elderly and vulnerable residents in Hammersmith and Fulham wanted to keep their managers on site.
Their managers are being replaced with temporary or agency staff who work office hours and do not 'live in.'
Sheltered accommodation resident Elizabeth Young Sandy (pictured), 80, who lives in Rowberry Close, Fulham, said her live-in manager used to telephone every disabled resident every day to check they were well.
"Then she retired and the new scheme managers don't have time for that. They have too many meetings to go to," she said.
She added that she thinks that H&F Homes were wrong to begin phasing out the scheme managers, who used to organise parties and events for occasions like Pancake Day. It is also more difficult for tenants to receive guests outside of office hours.
Nearly nine out of every ten residents who returned the survey said they did not think the sheltered housing managers' jobs should be contracted to private companies, and 92 per cent said they did not want the service transferred to a private company.
A H&F Homes spokesman said: "The wellbeing of our residents is at the centre of everything we do and it is for that reason we need to provide the most efficient and cost effective services possible. Almost three quarters of our sheltered housing schemes do not have managers who live on site and there has been no loss of quality of service.
"A scare mongering questionnaire put out by a trade union with a vested interest in securing the best package for its members, not Hammersmith and Fulham taxpayers, cannot be taken credibly."