I AM pleased that S J Bull, who wrote a letter to the Gazette in praise of the Dial-a-Ride service is satisfied.
I have been using Dial-a-Ride for many years and, like this reader am most grateful for it. Without it, I would be virtually housebound.
Occasionally, its staff have been unable to provide the journeys at the time I wanted but, overall, I have been content, as I am aware of the difficulties of running such a very demanding service.
However, as with all large organisations, there are worrying problems.
With a few exceptions, I have found the drivers kind, considerate and most helpful. One driver, however, was careless and extremely verbally abusive to me. It left me feeling upset and quite ruined my outing.
There have been a few occasions when I have been left waiting outside for up to one and a half hours. A few weeks ago I, in my wheelchair and with my escort, waited two hours and 25 minutes outside on a dark, cold evening before a lovely driver came to take us home.
I have received no apology for this, although the driver was most kind and sympathetic.
From my experience as a passenger, I feel the service has deteriorated over the years. I do sympathise with the drivers, who are often understandably stressed as they do not seem to be allowed enough time between pick-ups. As a result, what should be a pleasant comfortable journey, can become an ordeal.
EILEEN PRATT Gifford Gardens