An investigation has been carried out to discover why an elderly woman slipped in her home while in the care of council contractors.
Ivy Bellamy, 91, injured herself and was taken to hospital after falling from a hoist, despite being looked after by two carers from Care UK Harrow, based in College Road.
Care UK provides home care to about 350 service users in the borough referred by Harrow Council.
Carers visit users' homes to help maintain their independence.
But an anonymous source contacted the Observer after the incident to express outrage that Mrs Bellamy had injured herself while in its care.
A council spokeswoman said an investigation had been carried out into the July 26 incident, including a re-enactment.
Councillor Barry MacleodCullinane, responsible for adults and housing, said: "The wellbeing of vulnerable and elderly people is one of the council's key priorities and we always ensure any accidents are rigorously investigated.
"The re-enactment found that two care workers did everything correct-ly, and Mrs Bellamy's sons, who were present, stated they were happy for Care UK to continue to provide care for their mother.
"However, there was concern over slipping in the toileting sling and it was decided to remove its use."
