THE clients of Care UK, the under-fire company that provides home care help in Harrow, are by their very definition unable to monitor the standard of their care.
These 350 or so vulnerable customers are people with dementia and other such conditions and as such will rely on family, friends, neighbours and councillors observing their care arrangements to ensure that the promised changes actually happen.
But Care UK's business plan has not been published in detail, meaning the wider community has no idea what steps to expect and watch out for - and therefore where the business may be failing again.
What readers may also find surprising is that the default notice the council gave to Care UK, warning it to improve the quality of its care or face losing its contract, was not publicised, meaning that no-one, least of the all the clients, would know there were any real concerns surrounding Care UK's performance.
That is why the council and the company ought now to be more specific about the exact steps being taken to ensure the latter does not remain just a one-star provider, given that the clients themselves are not in a position to hold Care UK to account.