An Ealing medical centre has been deemed inadequate for the second time in two months after a report found patients were "not treated with dignity".

Somerset Medical Centre, Somerset Road, Southall , Ealing, was first rated inadequate by the Care Quality Commission (CQC) in a report published on November 5 2015.

The practice was found guilty of a number of safety concerns, including a GP prescribing methadone with no formal training , following an inspection on July 21, and closed from July 27 to October 27.

After the provider had an appeal rejected, the CQC agreed to re-inspect the practice on October 14 and found that sufficient improvements had been made for the suspension to be lifted.

But there were still "serious concerns" in relation to the leadership of the practice and, in a new report published on January 7, it was rated inadequate for the second time in two months.

Somerset Medical Centre has so far not commented.

The report read: "Data showed that patients were not always treated with compassion, dignity and respect and not all felt cared for, supported and listened to.

"Patients were not always fully supported to cope emotionally with care and treatment.

"There was insufficient assurance to demonstrate people received effective care and treatment."

It also claims that staff "knowledge of the day to day running of the practice was inadequate".

And when the practice carried out annual reviews of patients on the mental health register and screened for dementia, its Quality and Outcomes Framework performance in 2015 was 69%.

That is significantly below the Clinical Commissioning Group Average of 95% and the national average of 93%.

Further action could be taken

During the visit inspectors spoke to a range of staff including two GPs, the practice nurse, the health care assistant, the phlebotomist, the practice manager and two non-clinical staff.

But they did not speak with patients as the practice was currently suspended and therefore not seeing patients.

Professor Steve Field, chief inspector of general practice, said he has placed the practice into special measures.

He added: "Practices placed in special measures will be inspected again within six months.

"If insufficient improvements have been made such that there remains a rating of inadequate for any population group, key question or overall, we will take action in line with our enforcement procedures to begin the process of preventing the provider from operating the service."

The centre provide open access for travellers, migrants and patients who are unemployed or going through financial difficulties.

It provides services to around 2,200 patients including a high proportion of those with refugee status.